The scams offer tickets for free or a nominal amount in exchange for answering questionnaires and then sharing the surveys with your friends on Facebook. The travel advisory states that all persons arriving in California from other states or countries, including returning California residents, “must practice self-quarantine for 10 days after arrival. If you have been ordered by provincial or territorial government or local public health to self-isolate or quarantine you will be denied boarding. Flight is departing more than 3 hours later on the same day. We'll redirect you to the home page of the country/region site you choose. When the ground crew experiences an issue that limits their ability to operate (e.g. Several months after cancellations kicked off WestJet has adjusted their refund policy and is now offering refunds to customers whose ticket originates or ends in the U.K. or U.S.. Airlines in Canada have for a long time refused to reimburse customers who had their flights cancelled as the Canadian government wouldn’t force them to do so but foreign authorities weren’t so easy to sway. Until WestJet has completed the system upgrades to support the code X in the gender field you may be asked to provide your gender information as either male or female at time of booking and check-in. Find what you can expect for all situations below. By checking into your flight, you are confirming your understanding of this policy. Report inappropriate content . Modify Search From * Select Airport. For additional information about Coronavirus please refer to the Government of Canada's website and the IATA Travel website. For flights booked directly with WestJet (westjet.com, contact centre, etc. Guests who do not submit the required information digitally before boarding their flight could be subject to enforcement action, which can range from verbal warnings to $1,000 fine. I kept cool on the phone - its not the service reps fault - and after all is said and done, luckily it worked out well for us. When you arrive at YYC, please follow the directional signage to our new location. Whether you call us, book through our website or walk up to the WestJet counter at one of our airports, we'll always offer you our lowest available fare. Guests originating travel from a high-risk country for COVID 19, e.g. In compliance with Transport Canada regulations, to help prevent the spread of Coronavirus (COVID-19), we require all guests to respond to a heath questionnaire at the time of boarding. Guests who display an elevated temperature during the screening will not be permitted to board a flight to Canada or must not enter a restricted area at any airport in Canada, for a period of 14-days, unless a medical certificate certifying that the elevated temperature is not related to COVID-19 is provided. When we communicate any delay or cancellation, we will inform you of: If we receive new information regarding a flight delay or cancellation, we will communicate it to you as soon as possible. Glad we could help! WestJet and WestJet Vacations want you to be aware - before you book - of the possibility of sargassum during your vacation. Please visit the government of Canada’s website for further guidance on travelling with a gender X passport. RoutesOnline reported on the details, noting that when WestJet launch the service, they will be the only carrier offering non-stop flights on the route. Guests age 11 years or older travelling to and from France are required to wear a disposable surgical mask. We had a flight booked GI8SJK on April 29th. Either way, we will ensure that the impact on your travel is minimized. Learn more about flight interruptions to flights departing, arriving or diverted through the United States. The Dominican Republic electronic portal will ask each guest a series of questions for the General Immigration Office, the General Customs Office and the Ministry of Public Health. You can help create a great experience for everyone on board by consuming liquor responsibly. This includes UK nationals and residents. Before you board your flight, you must use ArriveCAN to provide your: You must be ready to show your ArriveCAN receipt when arriving into Canada. Upon completion of the form guests will receive a QR code that must be carried on a mobile phone or printed out to present to the authorities on arrival. Residents of Canada are not required to provide a COVID-19 test result. If you have a medical condition which presents symptoms similar to those of COVID-19, you will need a doctor’s note or medical certificate that states your medical condition to board the flight. The certificate can be obtained at consulates or at, To protect your health and the health of others, everyone must complete an, You may be required to self-isolate for 10 days on arrival. If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons outside of our control, we will: A delay or cancellation that directly results from an earlier uncontrollable delay or cancellation is also considered to be an uncontrollable delay or cancellation when WestJet has taken all reasonable measures to lessen the impact of the earlier delay or cancellation. The browser you are using is not supported. WestJet will provide you with access to working lavatories, proper ventilation and heating or cooling, food and drink, and the ability to communicate with people outside the plane free of charge, when feasible (“Tarmac Delay Services”). Complete an International Travel Certificate and a declaration on honor to state that they do not have symptoms of Coronavirus (COVID-19). Unfortunately the deli trays I pre ordered were not available … The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. To travel earlier, a valid medical certificate stating that you not affected by the COVID-19 virus is required. To request cancellation of a WestJet Vacations package, please contact us directly. Email (phishing) and telephone scams are common methods used by criminals to lure people into disclosing personal information such as credit card numbers and account information. Please refer to the following Government of Canada website for additional information and resources. Depending on the magnitude of the schedule change, the email may also include the option to accept the change, decline the change (and request a refund), or instructions on how to make a change to your new flight itinerary. Up to four (4) schedule change emails will be sent starting 90 days prior to departure, Phone call if there is no guest action resulting from emails, or if the schedule change requires alternate planning directly with the guest (including WestJet Vacations or Group Bookings). Canada, United States and United Kingdom, are required to: Children under 5 who are accompanied by a legal guardian do not require a COVID 19 PCR test. Check the. According to the WHO, short-term exposure when spraying this insecticide has not been found to cause any adverse health effects. Alaska Airlines: The company has ordered 32 of the 737 Max 9, and they are scheduled to begin service on the mainland with those mid-year at this point. Answer 1 of 29: WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. Hotel costs: in situations where WestJet was unable to secure a hotel room, or you did not accept the hotel re-accommodation option WestJet has offered (and you book your own hotel), WestJet will reimburse you up to $150.00 CAD ($200.00 CAD for non-Canadian destinations) per night/per reservation. WestJet would kindly like to remind you that crossing international borders with cannabis remains illegal and guests are responsible for ensuring they follow all laws and regulations as it pertains to cannabis. Exceptions include U.S. citizens and any travellers who currently hold a valid visa. A delay or cancellation that directly results from a controllable delay or cancellation but required for safety purposes is also considered to be a controllable delay or cancellation but required for safety purposes when WestJet has taken all reasonable measures to lessen the impact of the earlier delay or cancellation. The rep wasn't able to say how many flights are affected, or if its just a temporary stoppage of service. Travel and face mask policies - If you’re travelling on a flight operated by a carrier other than WestJet, we recommend that you visit the airline’s website to learn about their policies, fees and terms and conditions of carriage. Phishing scams may also make a false claim that your account is in urgent need of attention. Children 2 to 10 years of age are required to wear a suitable non-medical face mask. When a weather issue causes the flight to be delayed and/or cancelled. Visit the Costa Rica tourism website for information on Costa Rica insurance providers. When an aircraft encounters an issue that results in unplanned maintenance. The WestJet Group includes WestJet, WestJet Encore, WestJet Link and Swoop. If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly. If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly. at Canadian airport screening checkpoints. Please see our, To use WestJet.com, you agree to the website, Flight delays, cancellations, and schedule changes, Flight interruptions and passenger rights, United States flight and service disruptions, flight interruptions to flights departing, arriving or diverted through the United States, Legal, restrictions and terms and conditions, Within WesJet’s control, but required for safety. To ensure the safety of all guests and crew, if you are believed to be impaired by alcohol or drugs, before your flight, our crew has the right to deny you boarding. The rep wasn't able to say how many flights are affected, or … We are always happy to hear about your experiences with us, and ask you not to participate in these scams or share them through your Facebook profile. A completed Health Declaration Form must be presented to immigration upon arrival. WestJet contacted us today - our Spring 2016 flight has been cancelled as they are no longer flying to Lihue. neck gaiter or neck warmer), masks made completely of plastic or other non-breathable materials (e.g. Where we're flying. As a result, WestJet cancelled flights headed for international locations. Please see our supported browsers. Flight is departing more than 30 minutes prior to original departure. Air carriers must not allow foreign individuals to board a flight to the U.S. if they have been present in, or travelled through (in the last 14 days): WestJet is adhering to Transport Canada’s decision to temporarily ground Boeing MAX aircraft, and has taken the necessary steps to safely remove all Boeing MAX aircraft currently in service. If your delayed or cancelled flight was not with WestJet, the airline who operated your flight will be best equipped to deal with your claim. There are many active toll-free numbers created intentionally close to WestJet phone numbers in an attempt to catch guests who misdial to harvest their personal information and credit card details. Guests whose final destination is not Canada do not have to submit ArriveCAN. The Barbados Government requires that all guests travelling to Barbados complete and submit an online Embarkation / Disembarkation (ED) travel form 24 hours prior to travel. Learn about pre-departure testing options. We urge guests to respond truthfully as providing false or misleading information could result in a $5,000 fine under the Aeronautics Act. If you feel that you have been the target of suspicious activity, please contact the RCMP Canadian Anti-Fraud Centre at 1 888 495 8501, or visit their website. This does not apply to guests younger than 11 years. These scams often ask for personal information such as usernames, passwords and email addresses — WestJet will never ask you to share any of this information through an email. This short extension is to ensure that the plane can take off if there is a reasonable prospect of this occurring – so that you can reach your final destination without the inconvenience of further delay or a flight cancellation. As of January 18, 2021, all guests arriving or connecting through England must present negative COVID-19 test prior to departure. Guests will need to save the electronic or printed copy of the Travel Authorization for the airline agent at check-in, or when boarding your flight to confirm acceptance for travel. To request cancellation of a WestJet Vacations package, please contact us directly. Please read our frequently asked questions and our blog on how to determine which type of aircraft you are travelling on. Uniting with a family member of a Canadian citizen or of a permanent resident and who is destined to be with that family member in Canada for a period of at least 15 days. Via email, as long as you have provided WestJet with your WestJet Rewards ID or email address. Level Contributor . To learn more about Primary Inspection Kiosks and the eDeclaration mobile app, visit www.cbsa.gc.ca. Canada has introduced a new entry requirement, known as an Electronic Travel Authorization (eTA). Delays, cancellations and compensation. You can also review our domestic tariff, specifically rule 90: Schedule Irregularities for more information. Passengers may be subject to quarantine for 14 days. Should you experience a schedule change, WestJet will make every effort to contact you in a timely manner (via email) to advise you of a change. Please note; at any time of year, multiple locations can be affected, and the amount this year is above average. 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